Our goals are to deliver quality care and excellent service. A patient advocate can assist you if we do not meet your expectations. A patient advocate serves as a liaison between the hospital and the patient and provides a confidential environment for patients to voice a complaint, concern or problem. Patient advocates also help seek resolutions to issues. Patients and their families can also file a formal grievance with a patient advocate. They provide information about resources and services available and will listen, support and ensure you receive the best possible care in any of our facilities.
If you have a concern, we recommend you first attempt to resolve it with the department where the problem occurred. If you don’t resolve the issue with the person providing your care, we encourage you to contact the department manager, charge nurse or supervisor.
If you still feel your issues need to be adequately addressed, you may reach the patient advocate at 931-438-7433 or by dialing extension 7433 (if calling from a hospital telephone) Monday – Friday from 8:00 AM to 4:30 PM. After hours and on weekends, call 931-438-1100 and ask to speak to the clinical supervisor.
We encourage you to contact the hospital’s administrative offices at 931-438-7455 if you feel the patient representative or clinical supervisor did not address your concerns.